Novo Auto Insurance Review: Ratings and Quotes (2024)

Novo is an online-only insurance company that offers drivers with clean driving records low premium incentives through discount programs.

The company is part of Telenav, which has provided navigation and location-based services since 1999. Novo leverages this kind of technology to track driver habits, which can lower premiums for good drivers.

Here’s everything you need to know about Novo Auto Insurance when you’re comparison shopping for car insurance.

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What is Novo auto insurance?

Novo is an online auto insurer that Telenav owns. And 21st Century Insurance, which is a member of the Farmers Insurance Group, underwrites Novo’s policies. As a fully digital insurance tech, or insurtech, company, Novo is best for drivers who want a digital-first car insurance experience.

Novo cites “best-in-class coverage,” “high-octane perks,” and “techno-driven premiums” as its policyholder incentives. It offers both liability and full-coverage policies, eight eligible discounts for drivers, and the Novo Drive app, which can lower premiums by tracking driving habits via smartphone.

Novo pros and cons

What is Novo Drive?

Novo Drive is a usage-based insurance program that Novo policyholders can enroll in to potentially lower their premiums. The program asks drivers to track their driving trips for 90 days via its mobile app. At the end of that period, Novo evaluates the driving habits and assesses a score to apply to the driver’s premium.

Novo Drive offers drivers an instant 10% policy discount for activating the app. Depending on their assessed score, drivers can save up to 30% at renewal. This could be beneficial for people who drive a limited amount of miles per week and want to save as much as possible on their rates.^[1]

Average cost of Novo auto insurance

Novo’s car insurance costs $84 a month for liability-only insurance and $124 a month for full-coverage policies, on average. Both rates are lower than the national averages of $104 per month for liability only and $211 per month for full coverage.

Car insurance companies use many factors to determine premiums, including ZIP code, driving history, vehicle type, and the driving habits of people in your area.^[2] Your rate may be more or less than Novo’s averages based on your unique driver profile.

Novo car insurance coverage

All insurers, including Novo, have to offer liability insurance that meets the states’ laws. To provide added protection, Novo also offers optional coverages, like collision and comprehensive, usually as part of a full-coverage policy. Here are the coverages Novo offers drivers:^[3]

• 

  Collision coverage

  This covers damages to your vehicle when you hit another vehicle or stationary object, even if you’re at fault.

• 

  Comprehensive coverage

  This covers damages to your vehicle from non-collision events, such as vandalism, extreme weather, falling objects, and theft.

• 

  Underinsured motorist bodily injury coverage

  This covers your and your passengers’ medical bills if an uninsured motorist is at fault in your accident.

• 

  Uninsured motorist property damage coverage

  This covers damage to your vehicle if an uninsured driver hits you.

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Novo car insurance cost by state

States have their own minimum car insurance requirements that all drivers must maintain to drive legally. These requirements vary from state to state, which is one reason why even liability-only coverage rates can differ among locations.

Other risk factors affect costs in different states, including rates of car vandalism and theft, weather and animal damage potential, rates of accidents in an area, and numbers of uninsured drivers on the road in your city.

Novo only offers car insurance in a few states; compare its average quotes for liability and full-coverage insurance in the table below.

Novo auto insurance rates by driving history

Your driving history significantly affects your car insurance rates. Clean driving records tend to get the cheapest rates available, while incidents like speeding tickets usually increase your rates because speed is a major factor in fatal car crashes.^[4] DUIs are especially costly, as they signal to insurance companies that you’re a high-risk driver and likely to file a claim.

The following table shows monthly averages for Novo car insurance for drivers with clean records, speeding tickets, at-fault accidents, and DUIs.

Novo car insurance cost by age

Car insurance rates will fluctuate with your age, regardless of whether you have a clean or checkered driving history. For instance, teens are almost four times as likely to be in a fatal crash as drivers 20 and older.^[5] Senior drivers also have higher fatal crash rates than middle-aged drivers. That’s why young drivers, including those on their parents’ auto insurance, will see their rates decrease as they reach age 35 then increase a second time around age 70.

The table below shows Novo’s average monthly quotes for different age groups.

How to get a Novo car insurance quote from Insurify

To receive a quote for Novo car insurance from Insurify, follow these steps, and you’ll get a quote in minutes.

1. Visit Insurify.com and enter your ZIP code.

2. Select your car’s details from the prompted lists, such as year, make, and model.

3. Enter information about who drives your car and what you use it for, including average mileage.

4. Once you’re finished entering your information, you’ll view a list of offers from insurance companies available in your ZIP code.

5. Compare insurers like Novo with other companies instantly to find the cheapest rate for your coverage needs.

Novo car insurance discounts

It’s no secret that car insurance can be quite expensive, even the more minimal coverages. Most insurers offer some type of discount most drivers could potentially qualify for, such as an accident-free discount or a discount when you pay your policy in full.

Here are the discounts Novo offers:

• Paid-in-full: You can get a discount for paying your policy in full rather than monthly.

• Good student: This is for students who maintain a specific GPA in school.

• Distant student: Student drivers who go to school far away and leave their vehicle at home may qualify for a discount.

• Paperless: You can get a discount for signing up for paperless billing and correspondence.

• E-signature: This discount is for signing paperwork online instead of on physical documents.

• Online quote: If you get your quote online or through the app, you can get a discount.

• Safe driver: This discount is for drivers who remain accident- and incident-free.

• Smart technology: Having smart technology in your vehicle can help lower your premiums.

Novo insurance bundling options

Novo only offers auto insurance policies; it doesn’t offer the opportunity to bundle other insurance products with its car insurance. This is a disadvantage for policyholders because bundling can reduce the cost of car insurance.

Novo insurance reviews and ratings

One of the best ways to get a sense of an insurance company’s reputation is to look at reviews and ratings from current and former policyholders. Websites like Trustpilot, the Better Business Bureau, and even Google or Facebook can provide you with insight you won’t receive from an insurance agent.

Unfortunately, Novo has very few customer reviews to evaluate, with many being only about the use of its mobile app.

Novo customer reviews

As is the case with many insurers, reviews for Novo are mixed. The company has 3.8 rating on Trustpilot, where 58% of its reviews are 5-star.

While reviews on Trustpilot are largely positive, unhappy customers complained about a $50 cancelation fee. It's worth noting that policy cancellation fees are fairly common in car insurance.

The most reviews you’ll find for Novo are via Google Play, Google and the Apple App Store. Novo has a 4.5-star rating on Google, based on 35 reviews, and 4.3 stars in the Apple Store based on six reviews.

One review, however, echoes the Trustpilot review in that Novo allegedly charges a $50 policy cancellation fee.

Novo ratings

Novo doesn’t have a listing on the Better Business Bureau, nor does it have individual ratings through many agencies like AM Best or the NAIC Complaint Index. However, these ratings are very important for peace of mind when choosing an insurer, so we’ve listed what’s available for Novo’s underwriter, 21st Century Insurance Company, which is a Farmers Insurance Company:

• AM Best: A

• Standard & Poor’s: BBB+

• Moody’s: A3

• NAIC Complaint Index: 4.32

Novo vs. other insurance companies

No matter which state you live in, you likely have more than a dozen options for car insurance thanks to a highly saturated market. That’s why it’s important to compare rates from national brands, independent insurance agents, and fintech companies like Novo so you can find the best quality insurance coverage for your budget.

Novo vs. Root

Root is an online car insurance company similar to Novo that also offers renters and homeowners insurance. Like Novo, Root offers its auto insurance in only a few states. Instead of assigning premiums based solely on driver profiles and history, Root makes a new policyholder take a test-drive to assess their rate based on their driving habits.

One of the biggest differences between Root and Novo is that though both reward good drivers, Root evaluates drivers prior to policy approval, while Novo extends its discounts through other incentives during and when renewing the policy.

Root’s average monthly car insurance rates are $64 for liability-only insurance and $110 for full-coverage insurance, which are similar to Novo’s rates.

Root may be a good choice for drivers who need extra coverages that Novo doesn’t offer, such as roadside assistance and rental car coverage.

Novo vs. Lemonade

Like Novo, Lemonade is an online-only insurance company. Unlike Novo, however, it underwrites its own insurance policies and offers much more than just car insurance. Lemonade offers renters, homeowners, pet, and life insurance as well.

Another significant difference between Lemonade and traditional insurers is that Lemonade takes a flat fee from paid premiums and donates the money left over after paying operating expenses.

Car insurance is a new product from Lemonade, so people who have other policies with the company should look into bundling opportunities or multi-policy discounts. Lemonade may also be a good fit for a driver who wants to know that Lemonade partially uses premiums for philanthropic endeavors.

Novo vs. GEICO

GEICO is a traditional insurance company that sells various insurance products. The main difference between Novo and GEICO is that GEICO is a long-established insurer that offers multiple insurance products in all 50 states.

GEICO’s average monthly rates for liability and full-coverage insurance are $55 and $121, respectively, which are similar to Novo’s average rates.

Drivers who need SR-22 or FR-44 insurance should choose GEICO over Novo, as Novo is unable to offer this filing for certain high-risk drivers. However, Novo may be a better option for a driver with a clean record if they qualify for the maximum discount via the Novo Drive telematics program.

How to file an auto insurance claim with Novo

An auto insurance claim is what a driver files when asking their insurance company to assist them with payments resulting from bodily injury or property damage. For example, if you rear-end another car, you’ll file a claim to have your insurer cover the damages or injuries you caused.

As of summer 2023, the claims process for Novo is filed and monitored in two ways:

1. Speaking with its claims team by phone at 1 (866) 862-7757

2. Emailing its claims team at [email protected] through your personal email or the Novo app

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